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Return Policy

No-Hassle Returns and Cancellations:
Colin Tipping stands proudly behind his work. If you find that you are not completely satisfied with your purchase, you can return the product within the specified time period of 30 days from the date of purchase for a full refund minus the 6% the bank charges us to process both the original charge and the refund*.

*Please note, this money-back/replacement guarantee policy applies only to products purchased directly from Global 13. Products that have been created by Colin Tipping but published and sold in retail establishments or from individuals authorized to sell our products may differ from our return policy. Please contact the retail establishment or individual for details on their return policy. There are no refunds for downloaded products.


Product Return/Replacement Policies:
30-day money-back guarantee or replacement of defective products. You must contact Global 13 at 972-202-9926 to request the return within 30 days of your order date.


Returning a Product
To return a product for refund or replacement purchased directly from Global 13 within the 30-day money-back guarantee period:
You must contact the Customer Support team by sending an email to or calling 972-202-9926 with the following information:

  • The order ID #
  • Your name
  • The date of purchase
  • The product you are returning
  • The method of payment you used
  • Your email address
  • An email will be sent to you with a Return Order ID number and the address to send the return. Once the product has been received in our warehouse and has been deemed in good order, a refund for the product only will be issued. If the product is being returned because it was found to be defective upon arrival, the original shipping costs will be added to the amount of the refund. All return shipping is the responsibility of the purchaser.

    Global 13 sincerely appreciates your feedback! While it is optional, we welcome your comments in regards to our products. When requesting a refund, we highly encourage you to please let us know the reason for your request, and why our product was not an ideal fit for your needs.

    Click on name of product for more detail.

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