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Return & Shipping Policies

No-Hassle Returns:
Colin Tipping stands proudly behind his work. If you find that you are not completely satisfied with your purchase, you can return the physical product within the specified time period of 30 days from the date of purchase for a refund, minus a 6% bank fee*.

*Please note, this money-back guarantee policy applies to products that can be shipped and have been purchased directly from Global 13 Publications (on this website). Products that have been created by Colin Tipping but published and sold in retail establishments or from individuals authorized to sell our products may differ from our return policy. Please contact the retail establishment or individual for details on their return policy.

Products that have been purchased from the Downloadable Products section of this store are not eligible for refunds.

Online Programs are eligible for a refund as long as it is requested within 30 days from the date of purchase.


Product Return Policies:
30-day money-back guarantee. You must contact Global 13 at 972-202-9926 to request the return within 30 days of your order date.


Returning a Product
To return a product purchased directly from Global 13 within the 30-day money-back guarantee period: You must contact the Customer Support team by sending an email to or calling 972-202-9926 with the following information:

  • The order ID #
  • Your name
  • The date of purchase
  • The product you are returning
  • The method of payment you used
  • Your email address
  • An email will be sent to you with a Return Order ID number and the address to send the return. Once the product has been received in our warehouse and has been deemed in good order, a refund for the product only will be issued. If the product is being returned because it was found to be defective upon arrival, the original shipping costs will be added to the amount of the refund. All return shipping is the responsibility of the purchaser.

    Global 13 sincerely appreciates your feedback! While it is optional, we welcome your comments in regards to our products. When requesting a refund, we highly encourage you to please let us know the reason for your request, and why our product was not an ideal fit for your needs.

    Shipping Policies

    Guaranteed Same Day ShippingMonday thru Friday, excluding US holidays. – We take our shipping guarantees seriously. If you want an order shipped out same day, ensure that it is submitted to us by 05:30AM Central and we’ll ship it the same day, guaranteed!

    Best Effort Same Day Shipping – For orders submitted after 05:30AM, we’ll try our best to ship your orders the same day. Although orders received during this time period are not guaranteed to ship the same day, nearly all orders submitted before 10:30AM Central receive Same Day Shipping, and orders submitted before 1:30PM Central get best effort at Same Day Shipping.

    Guaranteed Next Business Day – If your order doesn’t qualify for Same Day Shipping, it will go out the next business day, guaranteed!

    Delivery Time

    Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

    Priority Mail® = 1-3 Business Days
    First-Class Mail® = 2-5 Business Days
    Standard Post™ = 2-8 Business Days
    Priority Mail International® = 6-10 Business Days
    First-Class Mail International® = Delivery Varies By Destination
    UPS = Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS Ground shipping is 1 to 5 business days depending on location. Click on name of product for more detail.

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